Terms & Conditions
Dear valued Leaders.jo customer, please read the following terms and condition which are bared for all the website, by creating account on the site or purchasing or using through the site, you agree on the below terms and conditions.
When creating account you confirm that all given information are correct, accurate and up to date, in case of any change user is responsible of updating all information, you are the responsible for maintaining the security of your account, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the account .
User should be 18 years old or above before creating account.
Leaders.jo reserve the right to limit or with draw access to the site of any user if this person is under 18 year’s old.
User accepts to take responsibility for all activities and confidentiality of your account.
Order & Payment
Leaders.jo offers secured payment through secured payment gate way. Users can use all type of credit cards, debit cards visa on delivery or cash on delivery.
Leaders.jo, does not guarantee that all product description and photos or prices are accurate or free of error, and have the right to decide at its good well promotion and campaign.
However, in case of any discrepancy error, Leaders.jo shall inform the customer by email and reserve the right to rectify any error.
Shipping & Delivery
Leaders.jo offers their customer a complete range of services that includes delivery, installation and training for Ac’s, TV’s, Washing Machines, Refrigerator…etc., within 72 hours during the working days by specialized delivery team, and with 48 hour for all other items.
General Terms & Return Policy
Leaders.jo is proud to serve you; and if for any reason you were not satisfied with your purchases from our website you can return the item taking into consideration the following general terms:
- 1. These terms apply to all contracts for the sale of goods by Leaders.jo
- 2. No amendment, alteration, waiver or cancellation of any of these terms is binding on the company unless confirmed by Leaders.jo
- 3. The customer acknowledges that no employee or agent of the company has any right to make any representation, warranty or promise in relation to the goods or the sale of the goods other than as contained in these terms.
- 4. Prices are determined at the time of order and, prior to payment of the deposit, are subject to change without notice.
- 5. Full amount should be paid to the company without any deduction or discount other than as stated in these terms or in the relevant invoice or statement and before delivery.
- 6. The customer must, within 3 days of being notified of their availability, collect or accept delivery of the goods.
- 7. If the customer fails to collect the goods or accept delivery within 5 days of being notified of their availability, the company may terminate this contract, keep the deposit and resell the goods
- 8. Any failure on the part of the company to deliver or installation within any specified time does not entitle the customer to repudiate the contract with regard to the balance remaining undelivered.
- 9. The accepted time for returns is 24 hour from the date of purchase.
- 10. Kindly make sure that the returned item is in perfect condition and is in the right package in order for Leaders.jo to accept the return.
- 11. The original receipt should be available with the item.
- 12. Kindly make sure that the returned item does not include any personal information of any kind. Leaders.jo is not responsible for any data that is lost.
- 13. Please note that promotional gimmicks and giveaways are non-returnable.
- 14. In case you wish to cancel an order placed before being shipped, a refund of the full amount paid will be processed within 3 working days.
- 15. The following items are not returnable:
- Printers, Faxes and their accessories.
- CD's and DVD's.
- Personal care items.
- Consumables and inks
- Mobile phones.
- Memory cards and storage units.
- Defaulted items (by user)
- Spare parts
Note: no cash refunds on product returns, product return eligible for deduction of delivery expenses, remaining amount to be kept in account for further purchases
All sold products are applicable for minimum of one year guarantee, taken care by special department “ Customer Care “ at customer location for major appliances or at Leaders center store for all products.