Shipping & Returns
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
If you would like to return a product you have purchased from us within 30 days from the date of delivery.
Three way for returns
- 1. Request a return online
You can return an item by visiting our Contact Us page and provide us with your order number and details about the product you have purchased.
- 2. Request a return on phone
You can return an item by calling +962-797880000 and provide us with your order number and details about the product you have purchased.
- 3. Request a return in store
You can return an item by visiting the nearest store to you and provide us with your order number and details about the product you have purchased.
Expect time to receive your refund will be within four weeks of your return request, however, in many cases you will receive the refund fast. The refund procedure includes the time until we receive the item (5 to 10 business days), then processing your return (3 to 5 business days) and lastly the time your bank needs to process the refund (5 to 10 business days).